Content Reporting & Moderation

Last updated April 19, 2026 · Effective April 7, 2026

As of April 7, 2026, content reporting and moderation are described in section 6.4 of the Terms of Service ("Reporting and moderation tools"), and step-by-step user instructions are on the FAQ. This page is kept for URL stability and to satisfy reviewers who expect a standalone reporting page under Apple App Store Review Guideline 1.2 and Google Play UGC policy. The summary is below; the full version is one click away.

From inside the app

Long-press the message you want to report (right-click on desktop), tap Report, choose a category (spam, harassment or abuse, illegal content, child sexual abuse material, impersonation or scam, or other), optionally add a comment, then tap Submit. The report goes to a human reviewer on our Trust & Safety team together with the message identifier, sender identifier, and timestamp. With your permission, a copy of the flagged message is attached so we can review it; on an end-to-end encrypted system this is the only way for a human reviewer to see what you are flagging, and the decision to share the content is always yours.

From the web

If you cannot use the in-app flow (because you uninstalled the app, you are reporting on someone's behalf, or the account is not one you can reach), email abuse@umbrellax.io with: the offending account's username or public key (the phone number works too if you happen to know it and the account has one attached), the type of violation, a short description of what happened, and screenshots if you have them. Reports submitted by email are worked by the same Trust & Safety team and have the same service-level commitments.

How to block a user

Open the chat with the user, tap their name at the top to open their profile, and tap Block User. Or, from any message they sent, long-press and choose Block. Blocking is instant and the blocked user is not told about it. After blocking they cannot send you messages, see your online status, or create new chats with you. To unblock, go to Settings → Privacy → Blocked Users.

What happens after you report

Every report is acknowledged within 24 hours and routine reports (spam, harassment, impersonation, non-urgent illegal content) are decided within 7 calendar days. Reports involving child sexual abuse material are reviewed 24 hours a day, 7 days a week, with action typically taken within hours: the content is deleted from our servers, the offender is permanently banned, and the perceptual hash of the content is stored to prevent re-uploads. A report to the National Center for Missing and Exploited Children (NCMEC) is filed only if you are the victim or the victim's legal representative and you explicitly request it in your report — and even then, our legal team independently verifies your identity and standing before transmitting anything. The in-app checkbox requests a NCMEC report; it does not file one. After you tick the box, our legal team will email you (to the email address registered on your account, or you can supply one) asking for the documents that confirm you are the victim, the victim's parent or guardian, the victim's lawyer, or a law enforcement officer with an active case. Documents required by role and the dedicated channel for the documents themselves are at /victim-portal. If verification succeeds we file within 48 hours and notify you; if you do not respond to our verification email within 30 days the ticket is closed and no NCMEC report is filed. We do not perform automated reporting because that would conflict with the privacy commitments we have made to all our users and would expose accused users to investigation on the strength of an unverified click. Credible threats of imminent physical harm are also treated as urgent and reviewed around the clock. After we reach a decision we notify the reporter, within the limits of what we are allowed to share about another user's account. If we take action against an account, the affected user can appeal to appeals@umbrellax.io within 14 days as described in the Terms of Service.

Read the full version

The complete description of moderation tools, service levels, and what we cannot do (because of end-to-end encryption) is in Terms of Service section 6.4. The four-tier enforcement system and appeals procedure are in section 5.1 and 5.2 of the same document. For a step-by-step walk-through written for users in a hurry, see the FAQ. Abuse reports: abuse@umbrellax.io. Appeals: appeals@umbrellax.io. Operated by UmbrellaX TOO, BIN 260440006927, Uralsk, Kazakhstan.