Community Guidelines

Last updated April 19, 2026 · Effective April 7, 2026

As of April 7, 2026, our community standards have been folded into the Terms of Service as section 5 ("Acceptable use", "Enforcement", and "Appeals"). This page is kept for URL stability and for visitors who land here directly. The summary is below; the full version is one click away.

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We do NOT scan your messages. We do NOT report to authorities automatically. Moderation acts only on reports from a specific user. NCMEC reporting requires verified victim-side standing. The full privacy pledge is published on our warrant canary page.

In one paragraph

Umbrella X is an end-to-end encrypted messenger built so ordinary conversations stay private. Privacy is not a loophole. Be decent, be lawful, do not weaponise the platform against anyone. Three principles guide everything: respect for other users, safety for children and vulnerable people, legality under Kazakhstan law and the law where you live. We have zero tolerance for child sexual abuse material, terrorism and violent extremism, harassment campaigns, doxxing, malware, scams, illegal goods and services, and impersonation. Severe violations result in immediate permanent termination. CSAM cases are deleted, the offender is permanently banned, and the content hash is stored to prevent re-uploads on our platform. A report to the National Center for Missing and Exploited Children (NCMEC) is filed only at the explicit request of the victim or their legal representative, and only after we independently verify their identity and standing — a single in-app checkbox does not trigger a NCMEC report; our legal team requires verification documents before transmitting anything. The dedicated channel for victims, parents, guardians, lawyers, and law enforcement is at /victim-portal. We do not perform automated reporting, because doing so would identify victims to authorities without their consent and would expose accused users to investigation on the strength of an unverified click. We cannot read the content of private messages because they are protected with MLS (Messaging Layer Security, IETF RFC 9420), the modern international end-to-end encryption standard, but we can act on user reports, on metadata, and on patterns that indicate abuse, and we do.

Enforcement, in one paragraph

We choose actions proportional to the severity and history of the account: warning for minor first offences, feature restriction when we want to limit one specific behaviour, temporary suspension from 24 hours to 30 days, or permanent ban for severe or repeat violations. Permanent bans for child sexual abuse material are immediate, with no warning and no appeal. Content is deleted and the hash is stored to block re-uploads. A NCMEC report is only filed if the victim or their legal representative explicitly requests it.

Appeals, in one paragraph

If you believe a decision against your account was wrong, write to appeals@umbrellax.io within 14 days of the action with your account username (and the attached phone number if you have one) plus a brief explanation. Sign the message with your account key if you can — it speeds up verification. We aim to respond within 7 days. Appeals are not available for permanent bans related to child sexual abuse material or for accounts banned by lawful order of a competent authority.

Read the full version

For the complete prohibited-content list, the four-tier enforcement system, and the appeals procedure, see Terms of Service section 5 with subsections 5.1 (Enforcement) and 5.2 (Appeals). For the in-app reporting and blocking tools, see section 6.4 of the Terms of Service or the FAQ. Abuse reports: abuse@umbrellax.io. Operated by UmbrellaX TOO, BIN 260440006927, Uralsk, Kazakhstan.